PRIVACY POLICY

1 Information We Collect

When you contact us, request a custom journey, or reserve a confirmed tour, we collect only the necessary personal information required to plan and operate your Bhutanese expedition:

• Identification Details: Full name as shown on your passport, gender, date of birth, and nationality.
• Contact Information: Email address, telephone / WhatsApp number, and country of residence.
• Official Travel Documentation: Digital passport copy (photo page) and passport-sized portrait photograph strictly required by the Bhutan Department of Immigration for official e-Visa processing.
• Expedition Preferences: Travel dates, preferred valley route, accommodation preferences, physical pacing, and arrival/departure flight schedules into Paro International Airport.
• Special Needs & Dietary Requirements: Any dietary preferences (vegetarian, vegan, gluten-free, allergies) or mobility requirements you choose to share with us to ensure your mountain comfort.

2 How We Use Your Information

Your personal data is utilized strictly for the purpose of organizing, verifying, and executing your Bhutan expedition:

• Submitting your official tourist visa clearance and route permits to the Department of Immigration and Department of Tourism (Kingdom of Bhutan).
• Remitting your mandatory Sustainable Development Fee (SDF) directly to the Royal Government of Bhutan treasury.
• Reserving verified boutique heritage hotels, luxury mountain lodges, and domestic flight connections on Drukair or Bhutan Airlines.
• Briefing your dedicated certified Bhutanese guide and veteran driver regarding your personal pacing and dietary requests.
• Issuing your official booking vouchers, digital receipts, and emergency coordination.

3 Strict Non-Disclosure & Zero Sale of Data

We operate under a strict principle of confidentiality:

Your details are disclosed solely to essential operational partners directly involved in delivering your confirmed journey (such as designated heritage hotels for room check-in and the Department of Tourism for statutory compliance).

4 Data Storage & Security Measures

We employ rigorous administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal data:

• All electronic communications and forms on our website are encrypted using industry-standard 256-bit Secure Sockets Layer (SSL) protocols.
• Passport scans and visa documents are stored in secure, password-protected repositories with access strictly restricted to authorized operational staff.
• Financial wire records and booking confirmations are retained in compliance with Royal Monetary Authority (RMA) accounting standards and archived securely.

5 Third-Party Links & Messaging Services

Our website may provide direct communication links to third-party platforms such as WhatsApp or official airlines (Drukair / Bhutan Airlines). While we partner only with reputable entities, we encourage you to review the privacy policies of any third-party service you access independently.

6 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including the fulfillment of legal, immigration, tax, and accounting requirements under Bhutanese law. Following the completion of statutory audit periods, sensitive documents (such as passport copies) are securely expunged.

7 Your Privacy Rights

You maintain full control over your personal data:

• Right to Access: You may request a copy of the personal information we hold on file for you at any time.
• Right to Rectification: You may update or correct any inaccuracies in your contact details or passport information.
• Right to Erasure: You may request the deletion of your personal contact records, subject to statutory tourism audit obligations.

8 Contact Our Privacy Controller

If you have any questions, wish to exercise your privacy rights, or wish to update your records, please contact Kinley Tshering directly:

This Privacy Policy is governed by the national legal framework of the Kingdom of Bhutan.