"At Make Memories Tours & Trek, we aim to make your travel arrangements to Bhutan simple, transparent and hassle-free. This policy applies to bookings made directly through our website or authorized booking channels."
Booking Confirmation
Your booking is confirmed once:
A provisional booking does not guarantee availability until it is confirmed by Make Memories Tours & Trek.
Unless otherwise agreed:
Certain hotels, airlines, special activities or other suppliers may require earlier or non-refundable payment. Where this applies, we will inform you before confirming the booking.
Your payment covers only the services specifically stated in your confirmed itinerary or quotation. Depending on your package, this may include accommodation, transportation, meals, guide services, sightseeing and other agreed services.
Government charges such as the Sustainable Development Fee (SDF), visa fees, permits and other statutory charges will be clearly identified in your quotation.
The SDF is a government levy and is subject to the refund rules and procedures of the relevant Bhutanese authorities. It is separate from our company's tour and service charges.
If you need to cancel your booking, please notify us in writing by email as soon as possible at kitshel@gmail.com.
The cancellation date will be the date on which we receive your written cancellation request.
Unless otherwise stated in your booking confirmation, the following cancellation charges apply to our tour and service charges:
| Cancellation Received | Refund of Tour & Service Charges |
|---|---|
| 60 days or more before arrival | 100% refund |
| 30–59 days before arrival | 75% refund |
| 15–29 days before arrival | 50% refund |
| 7–14 days before arrival | 25% refund |
| Less than 7 days before arrival | No refund |
| No-show | No refund |
We will do our best to accommodate requests to change your:
Changes are subject to availability and may result in additional charges. If a requested change results in cancellation charges from a hotel, airline or other service provider, those charges may be payable by the Customer.
If we cancel your confirmed tour for reasons within our control, you will be entitled to a 100% refund of amounts paid to us for the cancelled Company services, subject to any applicable law and the treatment of government or third-party charges.
Where reasonably possible, we may offer you an alternative itinerary or travel date instead.
Sometimes travel arrangements may be affected by circumstances beyond our reasonable control, including:
In such circumstances, we will make reasonable efforts to assist you with alternative arrangements.
Refunds will depend on the amounts recoverable from hotels, airlines and other suppliers, applicable government rules and the circumstances of the cancellation.
Approved refunds will normally be processed within 14 business days after approval and receipt of all information required to process the refund.
Refunds will normally be made to the original payment method.
Bank charges, payment gateway fees, currency conversion costs or intermediary bank charges may be deducted where applicable and permitted by law.
Once we have initiated the refund, the time taken for the funds to reach your account will depend on your bank or payment provider.
We are not responsible for airline delays, cancellations, missed connections or changes to flight schedules.
Where a flight disruption affects your itinerary, we will make reasonable efforts to assist with alternative arrangements, subject to availability and any additional costs.
Any additional costs not recoverable from the airline or another responsible party may be payable by the Customer.
No refund will normally be provided for:
Any exception will be considered on a case-by-case basis, taking into account amounts recoverable from suppliers and the circumstances involved.
We believe that cancellation and refund terms should be clear, fair and transparent.
If you have any questions about your booking, cancellation options or refund eligibility, please contact us before making your payment:
This Policy forms part of our Booking Terms & Conditions and is governed by the laws of the Kingdom of Bhutan.
